Privacy Policy
4b Movement Pty Ltd
Last updated: 4 August 2026
1. Commitment to Privacy
4b Movement Pty Ltd (4b Movement, we, our or us) is committed to protecting the privacy of individuals and handling personal information responsibly, transparently and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
This Privacy Policy explains how we collect, hold, use, disclose, store and protect personal information, including sensitive information, in connection with our gym, fitness, membership, website and related services.
By providing personal information to us, you consent to the collection, use, disclosure and handling of that information in accordance with this Privacy Policy, unless you notify us otherwise.
2. Types of Personal Information We Collect
For the purposes of this Privacy Policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we may collect include:
name;
contact details, including address, email address and telephone number;
date of birth;
emergency contact details;
membership details;
bank account and/or credit card details;
payment and billing history;
student identification details;
employment details, where relevant;
information submitted through our website, forms or online platforms;
information relating to enquiries, complaints, feedback or customer service interactions; and
any other information reasonably necessary for us to provide our services or conduct our business.
3. Sensitive Information
For the purposes of this Privacy Policy, sensitive information includes information about an individual’s health, physical condition, mental health, wellbeing, injuries, fitness limitations or other health-related matters disclosed to us.
We will only collect sensitive information where:
it is reasonably necessary for one or more of our functions or activities;
the individual has consented to the collection; or
collection is otherwise permitted or required by law.
Sensitive information will generally only be used for the purpose of providing services to members, ensuring member safety, tailoring fitness services where appropriate, and managing health or safety risks.
We will not use or disclose sensitive information for other purposes without consent, unless disclosure is required or authorised by law, necessary to protect the rights or property of 4b Movement, or necessary to lessen or prevent a serious threat to a person’s life, health or safety.
4. How We Collect Personal Information
We collect personal information primarily from the individual to whom the information relates.
Personal information may be collected when a person:
enquires about membership packages, services or products;
completes and submits a membership application form;
purchases a membership, product or service;
attends our gym or participates in our services;
communicates with us by email, telephone, online form, in person or through social media;
uses our website or online platforms;
participates in promotions, surveys, competitions or events;
applies for employment or contractor opportunities; or
otherwise provides information to us voluntarily.
Personal information may be collected in person at our gym, online via our website, through third-party platforms used by us, or by other lawful and fair means.
Where practicable, individuals may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. However, in some circumstances, we will require identification in order to provide services, process payments, manage memberships, comply with legal obligations or ensure health and safety.
5. Consequences of Not Providing Personal Information
Individuals are not required to provide personal information to us. However, if personal information requested by us is not provided, we may be unable to:
process a membership application;
provide requested products or services;
process payments;
contact the individual about bookings, memberships or services;
respond to enquiries or complaints;
provide appropriate fitness or health-related support; or
comply with legal, administrative or safety obligations.
6. Purposes for Which We Use Personal Information
We may collect, hold, use and disclose personal information for the following purposes:
to assess, process and manage membership applications;
to fulfil obligations under a membership agreement or any other contract between an individual and 4b Movement;
to provide gym, fitness, membership and related services;
to process payments, billing and account administration;
to communicate with members and prospective members;
to provide information about products, services, promotions and special offers;
to obtain feedback, opinions or comments about our products or services;
to conduct market research and improve our products, services and business operations;
to administer contests, promotions, surveys and events;
to maintain records and manage internal business processes;
to manage risk, safety, security and compliance matters;
to process and consider employment or contractor applications;
to recover debts and manage overdue accounts;
to comply with legal and regulatory obligations;
to respond to complaints, enquiries or disputes;
to protect the rights, property, safety or interests of 4b Movement, members, staff or the public; and
for any other purpose that would be reasonably expected in connection with our business or is otherwise permitted by law.
7. Direct Marketing
We may use personal information to provide individuals with information about our products, services, promotions, events or special offers where consent has been provided or where otherwise permitted by law.
If an individual no longer wishes to receive marketing communications from us, they may opt out at any time by contacting us at:
We will take reasonable steps to process opt-out requests within a reasonable period.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations, the provision of our services, or as otherwise permitted by law.
Third parties to whom we may disclose personal information include:
related entities of 4b Movement;
contractors, agents, suppliers and service providers engaged by us;
payment processors and financial institutions;
IT, hosting, software, data storage and website service providers;
marketing, market research and communications providers;
mail-house and administrative service providers;
debt recovery providers and debt collection agencies;
professional advisers, including lawyers, accountants and consultants;
insurers and risk management providers;
commercial partners with whom we have agreed information-sharing arrangements;
law enforcement agencies, regulators, courts, tribunals or government authorities;
a purchaser, prospective purchaser or transferee of all or part of our business or assets; and
any other person or organisation where disclosure is required or authorised by law, or would be reasonably expected in the circumstances.
Where we disclose personal information to service providers, we will take reasonable steps to ensure that the information is used only for the purpose for which it was disclosed and is handled consistently with applicable privacy obligations.
9. Website, Cookies and Tracking Technologies
Our website may use cookies, web beacons and similar tracking technologies to improve functionality, enhance user experience, analyse website usage and assist with marketing and service improvement.
Cookies are small data files transferred to a user’s device for record-keeping and functionality purposes. Web beacons are technical tools that may collect information about website visits or interactions with HTML-formatted emails.
These technologies do not generally identify an individual personally, although they may identify a user’s browser, device or website usage patterns.
Most browsers are set to accept cookies and similar technologies automatically. Users may adjust browser settings to refuse or disable cookies or web beacons. However, doing so may affect the functionality or availability of certain features of our website.
10. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically on secure servers or systems, and physically in locked or restricted-access areas.
Security measures may include:
access controls;
password protection;
secure digital storage;
restricted access to physical records;
confidentiality obligations for staff and service providers;
data handling policies and procedures; and
reasonable administrative, technical and organisational safeguards.
Only authorised personnel are permitted to access personal information where required for legitimate business purposes.
Where personal information is no longer required for any lawful purpose, we will take reasonable steps to destroy or de-identify it, unless retention is required by law or reasonably necessary for administrative, legal, accounting, dispute resolution or compliance purposes.
11. Accuracy of Personal Information
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
Individuals may request that their personal information be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests to update or correct personal information may be made by contacting:
12. Access to Personal Information
Individuals may request access to personal information held by us about them.
Requests for access may be made by contacting:
We may require verification of identity before providing access. We will respond to access requests within a reasonable period.
In some circumstances, we may refuse access where permitted by law, including where access would have an unreasonable impact on the privacy of others, would be unlawful, would prejudice legal proceedings or would otherwise be denied under applicable privacy legislation.
13. Correction or Deletion of Personal Information
Individuals may request that we correct, amend or delete personal information or sensitive information held by us.
We will take reasonable steps to correct or delete information where appropriate. However, deletion may not be possible where information is required for legal, regulatory, accounting, dispute resolution, safety, insurance or administrative reasons.
If personal information is deleted, we may be unable to provide certain products, services, after-sales support or membership-related functions.
14. Links to Third-Party Websites
Our website may contain links to third-party websites or external platforms.
Those websites and platforms are not controlled by 4b Movement. We are not responsible for the privacy practices, content, software, functionality or conduct of any third-party websites or platforms.
Individuals should review the privacy policies of any third-party websites they access.
15. Complaints and Privacy Enquiries
If an individual has any questions about this Privacy Policy, wishes to access or correct personal information, or wishes to make a privacy complaint, they may contact us at:
4b Movement Pty Ltd
Email: hello@4b-gym.com.au
We will consider written complaints and take reasonable steps to investigate and resolve them as soon as practicable.
If a complaint is not resolved to the individual’s satisfaction, the individual may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au
Online form: Privacy Complaint Form
16. Changes to This Privacy Policy
We may review, amend, update or replace this Privacy Policy from time to time to reflect changes to our practices, business operations or legal obligations.
Any updated Privacy Policy will take effect when published on our website or otherwise made available. Individuals should review this Privacy Policy periodically to ensure they are aware of the current terms.